Contact us - Taxpayer Advocate Service (2023)

Contact Us

If you are having tax problems and have not been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you. And our service is free.

Note: The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. We ask for your patience as it may take up to four weeks before we will be able to return your call or reply to your request. We apologize for these delays and are taking steps to reduce hold and response times to better serve you.

What cases can we help with?

TAS Releases Temporary Case Acceptance Criteria Updates

We understand there are many taxpayers awaiting help from the IRS with their 2020 tax returns. The Taxpayer Advocate Service is taking steps to help address this return inventory backlog by making a temporary change in our case acceptance criteria to better serve taxpayers and businesses. Read our FAQ updates on these changes and how we are advocating for taxpayers who need help the most. TAS appreciates your patience during this challenging tax season, while case advocates work diligently to address your tax concerns.

What category do I qualify for?

Financial Hardship

Financial Hardship is also known as Economic Harm. Economic harm includes any damage or loss of finances in any capacity.

  • Will you lose or not remain in your house, not be able to get food, pay your utilities, or keep your transportation to work?
  • Will you incur significant costs such as fees for obtaining representation to help with relief?
  • Will you suffer negative impact such as loss of income, credit report damage, or any damage that cannot be put back the way they were prior.

If you answered yes to any of these questions, TAS may be able to help you.

IRS System Issue

An IRS System Issue is also known as Systemic Burden which could include:

  • A delay must be more than 30-days after regular processing time to resolve a tax-related problem. These cases also occur when the IRS sends multiple interim responses (letters stating to give them more time) and takes no other actions to resolve your issues.
  • If the IRS was supposed to respond to you or resolve your account by a specific date and they have not, you may qualify for TAS assistance.
  • If an IRS system or procedure has failed to operate as intended, or failed to resolve your problem or dispute with the IRS, TAS may be able to help you.

If you answered yes to any of these questions, TAS may be able to help you.

Contact us - Taxpayer Advocate Service (1)

TAS Qualifier Tool

Use our tool to help determine if the Taxpayer Advocate Service (TAS) can assist you.

Read the latest updates on requesting assistance from TAS

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I have an open case with TAS

Contact your Advocate directly or your local office.

Read the latest updates on requesting assistance from TAS

(Video) How the Taxpayer Advocate Service works for you

Common Questions

What is the Taxpayer Advocate Service?

TAS is an independent organization within the IRS. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.

Find out more about TAS

What happens when I call the TAS toll-free number to open a case?

When you call the TAS toll-free number you will be connected with the Centralized Case Intake (CCI) team who is your first point of contact with the Taxpayer Advocate Service. They will guide you along the process to start your case and get the help you need.

Note: We understand there are many taxpayers awaiting help from the IRS with their 2020 tax returns. The Taxpayer Advocate Service is taking steps to help address this return inventory backlog by making a temporary change in the types of cases we can accept currently to better serve taxpayers and businesses. Read our FAQ updates on these changes and how we are advocating for taxpayers who need help the most. TAS appreciates your patience during this challenging tax season, while case advocates work diligently to address your tax concerns.

The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. See if you qualify for our assistance. If you qualify, you can download and submit a Form 911.

(Video) The Taxpayer Advocate Service (TAS) – Getting to Know Us

How to start a case with TAS?

There are several ways to request a case in TAS. The easiest is to download the Form 911 and mail or fax it to your local office. You should hear back from your assigned case advocate regarding your submitted Form 911.

TAS also offers other ways to complete the Form 911. These options may not be as quick to process your request as TAS is experiencing a very high call volume at this time.

  • Read the latest updates on requesting assistance from TAS.
  • Use our TAS Qualifier Tool to help determine if TAS can assist you.
  • Download the Form 911
  • Contact your Local TAS Office

What happens if my case is accepted by TAS?

How long does it take to resolve my tax issue?

Depending on the tax issue complexities, it could take a couple weeks to a couple months to resolve your tax issue. Your case advocate will do everything possible to help guide you on your path to resolve your issues. The case advocate will be in touch with you throughout the duration of your case with updates and timeframes on your issues.

Where’s my refund? Can you help get it to me faster?

TAS can assist with refund issues after the IRS published processing timeframe has passed. If that date has passed and you are experiencing a hardship, contact TAS office to see what options you have.

COVID-19 has extended normal IRS processing timeframes. Please see IRS.gov for the latest updates.

Coronavirus Home Page

(Video) Former IRS Agent Explains The IRS Taxpayers Advocate And How It Can Help You For Free

How to contact TAS

If you have opened a case and need to speak with your advocate, contact your local state TAS office using the phone number in the “Find a local TAS office” tool below. Otherwise, visit our TAS Qualifier Tool or call 1-877-777-4778 to see if we can help.

Read about the cases we can currently accept inTAS.

Find a local TAS office

TAS has offices in all 50 states, the District of Columbia, and Puerto Rico.

I’m looking for a TAS office

Stay Informed

Sign up to receive updates on the latest tax relief and tax law changes, Blogs from the National Taxpayer Advocate, and TAS announcements.

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Visit a Low Income Taxpayer Clinic

Low Income Taxpayer Clinic (LITC) assist low income individuals who have a tax dispute with the IRS, and provide education and outreach to individuals who speak English as a second language (ESL).

Find your local clinic

(Video) Taxpayer Advocate Service | Shamika Saves

Engage with TAS

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Events

Join us at our next event

Local Taxpayer Advocates will share tips to help you to avoid filing and processing delays so you can submit your taxes with confidence.

See all events

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Success Stories

Hear how the Taxpayer Advocate Service has helped taxpayers.

The Taxpayer Advocate Service has helped resolve tax issue with the IRS

Read the Success Stories

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Do you have a suggestion for how to improve the IRS?

If there are particular provisions of the existing tax system that are especially burdensome or seem particularly unfair, or if you have seen an issue that affects a lot of taxpayers, let us know.

Recent Success Stories
View all
Success Stories 11/23/2022 TAS Success Story: TAS Resolves A Tale of Two Investment Claims
Success Stories 6/10/2022 See How Low Income Taxpayer Clinics Help Taxpayers Get Results
Success Stories 4/11/2022 TAS Success Story: Taxpayer Advocates Serve with Humility
Success Stories 9/20/2021 TAS Success Story: Taxpayer Advocate Service Helps Taxpayer Resolve 15 Years of ...

FAQs

How do I contact TAS? ›

How to contact TAS. If you have opened a case and need to speak with your advocate, contact your local state TAS office using the phone number in the “Find a local TAS office” tool below. Otherwise, visit our TAS Qualifier Tool or call 1-877-777-4778 to see if we can help.

Can I speak to a live IRS agent? ›

Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040 (see telephone assistance for hours of operation).

When should I call a tax advocate? ›

You are experiencing economic harm or significant cost (including fees for professional representation), You have experienced a delay of more than 30 days to resolve your tax issue, or. You have not received a response or resolution to the problem by the date that was promised by the IRS.

How long does it take for a tax advocate to contact you? ›

If you do not hear from TAS within one week of submitting Form 911, contact the Taxpayer Advocate office where you originally submitted your request. Incomplete information or requests submitted to a Taxpayer Advocate office outside of your geographical location may result in delays.

How do I speak to a IRS agent in 2022? ›

You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, see what services are available. Then, call 844-545-5640 to schedule an appointment.

What phone number is 800 829 0115? ›

For assistance with your business return, call 800-829-0115 or, for assistance with Form 990-T, call 877-829-5500.

What to do if you can't get through to the IRS? ›

Make an In-Person Appointment at a Local IRS Taxpayer Assistance Center (TAC) The IRS has locations in every state where you can receive in-person assistance at a local office. The Taxpayer Assistance Center page lists where you can find TAC help in your state.

Does the Taxpayer Advocate Service really help? ›

The TAS says it has helped more than 200,000 taxpayers per year resolve problems with the IRS in recent years. You should generally follow regular processes and try to work with the IRS to resolve tax-related problems or questions.

Are tax advocates free? ›

If you qualify for our help, you'll be assigned to one advocate who will be with you at every turn. And our service is always free. We have at least one local taxpayer advocate office in every state, the District of Columbia, and Puerto Rico.

Can a tax advocate get my refund faster? ›

If you're facing serious financial difficulties and need your refund immediately contact the Taxpayer Advocate Service at 877-777-4778. We may be able to expedite your refund.

Why did I get a letter from Taxpayer Advocate Service? ›

It may be about a specific issue on your federal tax return or account, or may tell you about changes to your account, ask you for more information, or request a payment. You can handle most of this correspondence without calling or visiting an IRS office if you follow the instructions in the document.

How long does it take a tax advocate to get your refund 2022? ›

One your form is submitted or referred (by the IRS) allow up to 30 days to get a response and Taxpayer advocate assigned to your case. Once your case is assessed you could get temporary refund relief a few weeks afterwards.

What is considered a hardship for a tax advocate? ›

Financial Hardship issues are those involving a financial difficulty to a taxpayer, or an IRS action or inaction has caused or will cause negative financial consequences, or have a long-term adverse impact on a taxpayer.

Why doesnt the IRS answer the phone? ›

Because of the COVID-19 situation, the IRS has temporarily suspended phone services until further notice. This suspension doesn't affect online services, refunds, or stimulus payments.

What is the phone number 800 830 5084? ›

You also can call the IRS at (800) 830-5084 to let agency officials know that you did not file the return referred to in the IRS letter.

What phone number is 1800 829 8374? ›

Tax practitioners with account or tax law questions may call 800-829-8374.

What phone number is 800-829-1040? ›

Copies of forms, publications and other helpful information are also available around-the-clock at the IRS Web site at www.irs.gov. You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day. Tax forms and instructions for current and prior years are available by calling 1-800-829-3676.

Does the IRS ever answer the phone? ›

Please note that the IRS may update their system, and this sequence could change accordingly. Remember that this is only one solution out of many for speaking with an actual person at the IRS. Call the IRS telephone number at 1-800-829-1040. This line is open Monday through Friday from 7 AM to 7 PM local time.

Why is the IRS so hard to reach? ›

The IRS is already sitting on a backlog of almost 5 million pieces of mail from taxpayers and accountants — on top of a backlog of 6 million unprocessed individual tax returns, according to the NTA. Both logjams are causing holdups and delays in processing returns and solving taxpayer problems, experts say.

What does TAS help with? ›

The Taxpayer Advocate Service (TAS) is an independent organization within the IRS. We're here to ensure that every taxpayer is treated fairly and that you know and understand your rights. Our advocates can help if you have tax problems that you can't resolve on your own.

How do I get a copy of my RSA TAS? ›

To obtain a replacement Certificate, Statement of Results or Statement of Attainment, please contact your relevant delivery unit administration staff member, or complete the Request for Re-issue Certificate or Statement of Attainment Form.

What do I do if IMA close contact TAS? ›

Simple Steps for Close Contacts to protect others
  1. Stay at home and test immediately if you have any symptoms, even mild.
  2. Stay at home while you have symptoms.
  3. Do not visit people at risk of severe illness (people aged over 70), anyone in hospital or an aged or disability care facility.
21 Oct 2022

Do you have to pay for an ambulance in TAS? ›

It is important to obtain travel insurance if you are visiting Tasmania. You must pay any costs for ambulance services if you are visiting Tasmania.

Can a tax advocate help me get my refund? ›

If you've contacted the IRS and tried to get your refund, and not having the money is causing you a financial hardship, the Taxpayer Advocate Service may be able to help.

Can I access my RSA Online? ›

When you've completed your training, you'll receive RSA and/or RCG interim certificate(s), and you can then apply for your RSA/RCG competency card. Once you have your competency card, you can access it digitally using your mobile device. You'll need a MyServiceNSW Account and the latest version of the Service NSW app.

What happens if your RSA certificate expired? ›

If you do not renew your card within this period, and you still wish to work in the industry, you will have to take the full course through an accredited training provider of NSW RSA Online and RCG courses. If your card has expired, and you are currently working in the industry, you will be fined.

How do I know if my RSA has expired? ›

When it's time to renew your Responsible Service of Alcohol (RSA) and/or Responsible Conduct of Gambling (RCG) competency card, you'll receive a reminder notice by email or SMS approximately 3 months before your card is due to expire.

Do you have to isolate If you are a household contact? ›

Key points. Household Contacts do not need to isolate. If you are a Household Contact, you should test daily for 5 days with a rapid antigen test (RAT) from the day the person with COVID-19 tested positive. Wear a face mask if you leave your home during your 5 days of testing.

Can I fly if I had close contact? ›

If you've had close contact with someone with COVID-19 , get tested after at least five days. Wait to travel until you have a negative test. Wear a mask if you travel up to 10 days after you've had close contact with someone with COVID-19 .

What is considered to be close contact? ›

Close contacts are people you have been around (less than 6 feet away for a combined total of 15 minutes or more over a 24-hour period) during the two-day period before you first had symptoms OR if you do not have symptoms, two days before you were tested for COVID-19, through to the time you started isolation.

Who gets free ambulance in Australia? ›

Pensioners/Concession Card holders

Health Care Card. Pensioner Concession Card. Commonwealth Seniors Health Care Card. Repatriation Health Card - (also known as "Gold Card") issued by the Commonwealth Department of Veterans Affairs (excluding non-emergency ambulance services)

What Australian states have free ambulance? ›

While Queensland and Tasmania provide free ambulance trips for their residents, Australians living in other states and territories have to pay unless they have ambulance cover as part of their private health insurance or pay for an annual ambulance subscription.

How much does it cost to call out a ambulance? ›

The NHS spends about £8 on average to answer a 999 call. Dispatching an ambulance to an address costs about £155, and taking a patient to hospital costs more than £250.

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